Fish jumping to a new bowl

Tenure, Not Time, Predicts Client Loyalty

Most managers assume that if they moved to a new company, their clients would go with them. But according to research from McCombs, it’s just not so. In fact, the more time a manager spends on a client’s account, the less likely they are to keep them.

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Smart Quotes

My view on organizational change is typically don't do it unless you are trying to solve a problem.